FRALEN CRM

Privacy Policy

Last updated: 2 October 2026

1. Introduction

FRALEN CRM ("we", "us", "our") is a web-based shop management system for optical retailers. This policy explains what information we collect, how we use it, and your rights. By using FRALEN CRM, you agree to this policy.

2. Information We Collect

  • Account information: name, shop name, email address, phone number, and login credentials.
  • Business data you enter: customer records, prescriptions, orders, billing and invoices, products and inventory, and staff details.
  • Payment information: subscription payments are processed by Razorpay. We do not store your card, UPI, or bank details. We only receive payment status and transaction references.
  • Technical data: browser type, device information, IP address, and basic usage logs for security and performance.

3. How We Use Information

  • To provide, maintain, and improve the CRM
  • To authenticate users and secure accounts
  • To process subscriptions and send billing receipts
  • To provide customer support
  • To send important service updates
  • To comply with legal obligations

We do not sell your data or your customers' data to anyone.

4. Data Ownership

Customer and business data you enter belongs to you. We act only as a service provider that stores and processes it on your behalf. You are responsible for having proper consent from your own customers to store their information.

5. Third-Party Services

We use trusted providers to run the service:

  • Google Firebase (Firestore, Authentication): data storage and login
  • Razorpay: subscription payments
  • GitHub Pages / Netlify: website hosting

These providers have their own privacy policies and security practices.

6. Data Security

We use Firebase security rules, authenticated access, and encrypted (HTTPS) connections to protect your data. No online system is 100% secure, but we take reasonable steps to prevent unauthorized access, loss, or misuse.

7. Data Retention

We keep your data while your account is active. If you cancel, you can request export or deletion of your data. After deletion, data is removed from our active systems within a reasonable period, except where law requires us to retain it (for example, billing records).

8. Your Rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

  • Access and correct your personal data
  • Request deletion of your account and data
  • Withdraw consent
  • Raise a grievance

To use these rights, email us at the address in section 12.

9. Cookies

We use essential cookies and local storage for login sessions and basic functionality. With your consent, we may also use analytics cookies to understand how the product is used. We do not use advertising cookies. You can change your choice anytime by clearing this site's data in your browser, which shows the cookie prompt again.

10. Children's Privacy

FRALEN CRM is meant for business use and is not intended for anyone under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above will change, and continued use means you accept the updated policy.

12. Contact Us